Fakeeh Care Group

Our Network

Fakeeh Care

Jeddah

HOSPITAL

Dr. Soliman Fakeeh Hospital - Jeddah

Clinics

DSFMC BasateenFakeeh MedicalDSFMC NuzhaFakeeh Executive ClinicKaust Health

Home Health

Home Health

Riyadh

Hospital

Dr. Soliman Fakeeh Hospital - Riyadh

Clinics

Coming soon

Home Health

Home Health

Madina

Hospital

Dr. Soliman Fakeeh Hospital - Madina

Clinics

Coming soon

Home Health

Home Health

Dubai

Hospital

Fakeeh University Hospital - Dubai

Clinics

Sheik Zayed Clinic

Home Health

Home Health

Medical Education

Fakeeh College for Medical ScienceKhadija Attar Center

Retail

Fakeeh ComplementaryFakeeh Vision

Medical Support

Fakeeh InternationalMedE

Others

Fakeeh TechAHCALfarabi LogisticsWatch me Grow

UAE Entities

HOSPITALS

Fakeeh University HospitalJeddah Dr Soliman Fakeeh Hospital

AMBULATORY CARE

Kaust HealthFakeeh Medical HomeFakeeh MedicalFakeeh Executive ClinicDr Soliman Fakeeh Medical Center

OUTREACH HEALTH CARE

MedEFakeeh Home HealthFakeeh International

EDUCATION

Khadija Attar CenterFakeeh College for Medical Sciences

AMBULATORY CARE

Fakeeh ComplementaryFakeeh Vision

OUTREACH HEALTH CARE

Watch we growAlfarabi LogisticsAHCOlympiaFakeeh Tech
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Appointments


Feature Description
Smart availability check App will locate the nearest available appointment
Quick booking Complete booking in 3 steps only
Guest booking Unregistered patient can book an appointment
Cancel/Reschedule Cancel with a single click
Auto-event creation Bookings are synced with native calendar
Site location - GPS Online directions available (Google & Apple Maps)
AI Bot – Slot availability alert Upon cancellations the BOT will send notifications to other patients who could not book the same slot earlier.
Token calling alert system Alert on your phone when token is called out on Yasasii

Impacts: Customer Experience, Revenue Increase, Lower Service Cost Base

Health Timeline


Feature Description
Track all visits Timeline view of all visits to ER, OP & IP
View Diagnosis of each visit View provisional & final diagnosis of each visit
Quick search Search using year and month
View investigation and medications View ordered procedures, investigations and medications for each encounter (if any)
Downloadable summary (PDF) User can download the summary of each visit in pdf format
Quick sharing Share encounter summary via email, whatsapp, skype etc
Downloadable medical reports Sick leave and medical reports for each encounter

Impacts: Customer Experience, Revenue Dependency on Medical Report Team

Virtual Consultation


Feature Description
Book virtual consultation appointments Virtual follow up consultations can be scheduled and booked
Virtual consultation calls Virtual consultation/education call on mobile app
Chat functionality Doctor and patient can also type during the call
Call summary A short notification about the call duration
New encounter virtual consultation Paid virtual consultation for new encounter with option to activate selected departments
SOS functionality for ER Patient can reach out to ER services and the on-duty staff can activate workflows

Impacts: Customer Experience, Revenue Increase

Online Payments


Feature Description
Online payment for consultation Pay online for consultation fee – Cash & Credit (co pay as per the linked policy)
E-receipt for paid bills View & print bills
Medication refill online payment Order re-fill and pay the calculated co-pay online
Online payment for out-patient services/investigations Pay for all ordered OP services – Cash & Credit (co pay as per the linked policy)
Online discharge settlement of Inpatients View IP bill card & settle from the room

Impacts: Patient Experience, Improved Refill Medication Process, Lower Service Cost Base, Improved Discharge Process

Check-In


Feature Description
Self check-in (Follow-up) Check-in with QR scan for follow up visits
E-Token number Token number is available on the app
Self check-in (New visit) Check-in with QR scan for new visits (pre-paid)
E-Parking QR Scan your appointment QR for parking

Impacts: Customer Experience, Revenue Increase

Lab Works


Feature Description
View recent released lab works with criticality User can view their visit's latest Lab results released
View history of lab works along with details User can view their latest Lab results along with it's criticality and past history
Real-time notifications of results Users will be notified as soon as their results are released in HIS

Impact: Customer Experience

Radiology


Feature Description
View recent released radiology reports User can view their visit’s latest radiology reports released
View history of radiology along with details User can view their latest radiology results and past history
Real-time notifications of results Users will be notified as soon as their results are available in HIS
View image A mobile friendly viewer or a compatible diagnostic image will be available for view

Impact: Customer Experience

Medication


Feature Description
View ongoing medications Keep track of ongoing prescribed medications
View instructions of administration Detailed administration & special instructions can be viewed for each medication
View past medications View past/completed medications
Notification alert for medication Notification to take prescribed dose when it’s time for medication
View medication picked from hospital/clinic Identify medications taken from in-house pharmacy
Medication refill Request for your chronic medication refill
Medication image for identification View image of medication (Box & Tablet) to prevent medication error
Online pharmacy (Non-medication) Buy non-prescription products online and choose delivery type (Home or Pick-up)

Impacts: Customer Experience, Revenue Increase, Improved Medication Refill Process, Lower Service Cost Base

Online Store


Feature Description
Pharmacy items Non-prescription items
Delivery or Pick-up option User can either choose a delivery time or opt to pick up order
Online payment Pay online for all the above products
Online prescription Process & dispense prescription items

Impacts: Customer Experience, Revenue Increase, Lower Service Cost Base

Insurance


Feature Description
View ordered services for approvals Check services sent for approval to insurance company
View approval status log Log & updates on approval requests sent for approval
Push notification alert Notification alert will update you once the response is updated for the services
View linked insurance plans Lists all insurance contracts linked to your medical file for each site
Add new insurance policy Upload your new insurance card and have it mapped to you medical file within 24 Hrs

Impacts: Customer Experience, Improved Contract Mapping Process, Lower Service Cost Base

Health Education


Feature Description
View educational content View educational content on relevant health topics
Video streaming Stream educational video on relevant health topics
Quick share Share educational content with contacts using native social media apps
Admin panel Control panel to upload contents and target to a particular group of patients

Impacts: Customer Experience, Revenue Increase

Promotions


Feature Description
View promotional content View promotional content on relevant health topics
Video streaming Stream promotional video on relevant health topics
Quick share Share promotional content with contacts using native social media apps
Admin panel for targeted audience Option to upload contents and target to a particular group of patients

Impacts: Customer Experience, Revenue Increase

Feedback


Feature Description
Rating & feedback Instant feedback rating will be requested
After consultation
After lab sample collection
After radiology scan done
After medication collection
On admission
On discharge
Timeline integration View rating for each encounter in the timeline card
Admin platform for patient relations Platform for admins to check statistics and patient satisfaction
Real time notification of unsatisfied patients Get instant notification on unsatisfied patients to address their concerns

Impacts: Customer Experience

Check-In


Feature Description
Virtual consultation Virtual consultation/education call on mobile app
View upcoming appointments View upcoming virtual consultation patients
View Inpatients under care View patients currently admitted under your care
View High-Care (ICU) patients View critical/abnormal results of patients seen in out-patient clinic
View IP admission details View details such as admission location and reason
View patient’s EMR details View complete EMR of patient with clinical notes and investigation results
Real-time notifications Get notification of patient movement and results ready for review
Add a custom patient Add a patient card to your stack to follow personally
Review labs & radiology results Mark seen lab & radiology results as reviewed to reflect in HIS and vice-versa
Review clinical notes Review & counter-sign the medical reports entered by your residents
Review medical reports Review & counter-sign the clinical notes entered by your residents
CPOE (Order entry) & DSS Order services & medications on app with DSS guidance

Impacts: Customer Experience

Customer Support


Feature Description
Live chat support Users can chat with our support team to get quick answers and assistance with their issues
FAQ Configurable auto responses to set of questions
Upload screenshots Upload screenshots of issues encountered

Impacts: Customer Experience

ENQUIRY

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